Thank you for being a part of Underworld RP!
We appreciate everything the community does to make our servers run, in return we strive to provide the best experiences one can have on FiveM. Doing all of this work is obviously time-consuming, let alone the expense that it takes to maintain our infrastructure and backend. We deploy onto one of the best game hosting providers on the market, which does not come cheap. Our hosting guarantees 99% uptime, dedicated hardware, DDOS protection, and more industry-leading practices. This ensures that your experience is never inhibited.
This is where you can help. By donating to Underworld RP, you directly contribute to the work done behind the scenes including new server releases and continued development. To continue to improve our network and the community-driven focus we have spent years building we rely on your contributions. Depending on the donations given, you will in return receive certain capabilities and features exclusive to our patrons. We give back these features in ways that are never pay-to-win or directly blocked behind a paywall. To learn more about what you can expect from your donation, please read the descriptions of the posted packages.
Refunds are not given under normal circumstances unless stated otherwise by the Underworld RP owner. More information regarding this policy is located in our Terms and Conditions at checkout. Due to payments being digital and non-returnable, we cannot offer any sort of refund. Funding goes directly into server development and the work done by applicable staff, therefore all sales/payments/donations are final. Attempting to circumvent this policy through the use of a chargeback will incur a sanction placed on the purchasing user's account as a non-negotiable permanent ban from all of our network functions and connectivity. Furthermore, if a user violates our server rules and receives any sort of punishment, these donations may not be returned.
All information that is required on this web-store is not shared with any other third parties and is stored securely. All payments are processed via SSL enabled gateways and ensure that your payment details are secure. Personal information is collected so that we can fulfill your order and is never shared with any other third parties.
If you have any issues related to this web-store we offer support at our Discord server. All forms of donations are solely conducted on this web-store. All information regarding any of the packages/items on this site can be viewed by selecting the appropriate item in which you request. If you have made a donation and not received the specified "rewards" please allow up to 24 hours before contacting support. Payments made by eCheck through PayPal have longer processing times and may take up to 10 days to clear. This is out of our control and we can not help with any delays that arise.
We are not affiliated or endorsed with Valve Corporation, Rockstar Games Inc., FiveM/CitizenFX Collective, Discord Inc., or Take-Two Interactive. Do not contact them for any issues related to Underworld Servers or this web-store. Underworld Servers RP is run independently with both public and private resources. If you have any concerns or questions related to anything regarding donations, sanctions, reporting, or server issues, please contact firstname.lastname@example.org (alternative contact if a Discord ban has been placed - responses may take up to 7 days). All payments are final and non-refundable. Legal copy of GTA:V required.